At SPRING AI TECH LTD, we strive to ensure our customers are satisfied with our Service. However, we understand that circumstances may require refunds. This policy outlines our refund terms:
General Refund Conditions
- Refunds are only available for first-time subscribers who cancel within 7 days of their initial purchase.
- Refund requests must be submitted to info@upspring.ai within the eligible period.
Non-Refundable Cases
- Subscription renewals are not eligible for refunds.
- No refunds for accounts terminated due to a breach of our Terms of Service.
- Partial refunds are not available for downgrades or unused portions of the Service.
Processing Refunds
- Approved refunds will be processed within 10 business days.
- Refunds will be issued to the original payment method.
If you have any questions about these Terms or the Refund Policy, or any refund inquiries, please contact info@upspring.ai